These terms outline the requirements and responsibilities that apply when using SwyftNest delivery and logistics services.
These Terms of Service explain the requirements, responsibilities, and conditions that apply when using SwyftNest delivery and logistics services.
The summary below is provided for convenience. The full Terms of Service govern your use of SwyftNest services.
A quick overview of the key requirements customers should understand before scheduling a SwyftNest delivery or logistics service.
Packages must not exceed 20" × 12" × 12" or 35 lbs per package.
Every package requires a unique Trexity label with a visible QR code and must be packed and ready before pickup.
Someone must be available on-site within 5 minutes of courier arrival during business hours, including for returns.
Complete delivery information is required, including the address plus the customer's phone and email.
Certain products require PIN and ID verification. Hazardous materials, live animals, and weapons cannot be delivered.
Delivery times are targets rather than guarantees. Confirmed delivery errors may qualify for service credits.
The following requirements outline the responsibilities and service conditions customers should understand when using SwyftNest delivery and logistics services.
Each package must comply with the applicable package size and weight limits. Packages must not exceed 20" × 12" × 12" or 35 lbs per package.
Oversized or otherwise non-compliant packages may be rejected at pickup and may be subject to a cancellation fee.
Every package must be properly packed and ready before the courier arrives. Each package requires a unique Trexity label with a visible QR code.
Couriers wait up to 10 minutes for packages to be ready for pickup.
Customers are responsible for ensuring that someone is available on-site during the applicable business hours when a courier arrives.
Someone must be available within 5 minutes of courier arrival, including when a return needs to be accepted. Unattended returns remain the customer's responsibility.
Customers are responsible for providing complete and accurate delivery information, including the delivery address and the recipient's phone number and email address.
Failed deliveries resulting from missing or incorrect information may result in return or redelivery fees.
Certain restricted products may require PIN and ID verification before delivery can be completed.
Hazardous materials, live animals, and weapons cannot be delivered. Additional restrictions may apply to other products or shipment types.
Delivery windows and estimated delivery times are targets rather than guarantees.
Actual delivery timing may depend on the circumstances surrounding the shipment and delivery route.
Confirmed delivery errors may qualify for applicable service credits.
Claims relating to delivery errors must be submitted within 48 hours of delivery.
Customers are responsible for providing accurate shipment and delivery information, preparing packages correctly, and ensuring that required pickup and delivery arrangements are in place.
Customers should also communicate any relevant requirements or restrictions before the service begins.
Additional requirements may apply depending on the shipment, service type, package characteristics, destination, or handling requirements.
Customers should provide relevant information to SwyftNest before pickup so that applicable service requirements can be reviewed.
This page provides an overview of the service requirements. The final approved Terms of Service should govern where there is any difference between this summary and the complete legal agreement.
If you need clarification about our service requirements, delivery policies, or anything covered in these terms, our team is here to help.